Beauty Expressed | PRODUCT HELP AND POSTAL INFO
10258
page-template-default,page,page-id-10258,mood-menu,qode-quick-links-1.0,woocommerce-no-js,yith-wcan-free,ajax_fade,page_not_loaded,,qode-title-hidden,footer_responsive_adv,qode-content-sidebar-responsive,columns-4,qode-theme-ver-11.2,qode-theme-bridge,wpb-js-composer js-comp-ver-5.2.1,vc_responsive

HELP & SUPPORT

My client refuses to have a patch test, what should i do?

You have an obligation to look after your business and your clients well being. Never proceed if your client refuses a patch test. Advise them that it is mandatory to protect them from potential adverse effects.

My client refuses to have a patch test, what should i do?

You have an obligation to look after your business and your clients well being. Never proceed if your client refuses a patch test. Advise them that it is mandatory to protect them from potential adverse effects.

My perm solution packets have puffed up?

Store your perm solutions in a cool temperature controlled environment. Better still pop them in your fridge!

My glue has gone stringy?

Check the expiry date on your glue! Have you cleaned the lid after every use? Is you glue in an airtight container in a cool dark environment? Humidity environments effect glue dramatically.

I got told to put my glue in the fridge

Water and air can get into your glue and cause your glue to set in the fridge. If your glue is unopened and in the airtight bag, you can store the glue in the fridge until you are ready to use it. Please thraw out the glue for 2-4 hours before use.

My backorder has taken longer to arrive

From time to time we sell out! Keep a stock of your favourite items. It is not common but if out supplier is out of stock then we most likely are too! We can not change the time it takes for delivery but we can let you know we are the first company to receive orders as the shipment arrives!

Can i collect my stock from the Gold Coast studio?

Of course you can! We arrange your delivery and text you when it is ready to pick up. This includes after hours service to Gold Coast artists. Just email a request for a free pick up and we can arrange this.

How do I make an Exchange/Return?

You do need to return your items within 7 days. Once we have received your items, we can exchange them for you at the cost of freight.

How long does shipping usually take?

Pack and send is 24-48 hours. We ship within this time. Express is 2-4 days, general post 5-7 days and 6+ business days for international.

How may I contact you?

You can email us, call us, text our work phone and even face-time us! We are available to help you how ever we can!

POSTAL INFORMATION.

Dispatch is closed on Monday. We process orders Tuesday-Friday and require 48 hours to put your order together.


PRODUCT AVAILABILITY

If an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock and you will have the option to put this on hold for a back order or refund.

en English
X