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FAQ

Shipping Information And Common Questions

Which days is dispatch open?

Our dispatch is open from Tuesday 9am -Friday 3pm

Closed Monday, and weekends.

For urgent orders please contact us and we may be able to send your urgent items for a special request. We will always endeavour to help you get your order as soon as possible.

 

Which delivery company do you use?

We use Australia post for overseas and we now offer you more choices with Fastway,  and Australia post. If you live in a remote area and prefer Australia post just email us to request this info@beautyexpressed.com.au

 

 

 

Shipping Related Product Questions

Not all of your items arrived?

If we do not have something in stock, we will call you and email you with a recommendation. We will give you options for an express on arrival, refund or exchange. If you receive an order with BKO or BK written on the delivery paperwork you will have a backorder item which is put into our system. We will send the goods as soon as they arrive. On rare occasions our supplier maybe out of a particular item which we do not get much notice for. We endeavour to do our best to meet your needs.

Shipping Related Product Questions

My items arrived with damage box or products what do I do?

In rare cases postal companies may mistreat deliveries. Here is what you need to do:

1. Take photos and keep all of your packaging and products together. Note which items may be damaged and email us images and your reference/invoice numbers.

2. We will make a claim with the postal company. Option1: Please return your items to us by using bubble wrap with tracking. We will reimburse you for  postage with Australia post. Option 2: We can send you a postal bag for a return and once received we can replace your products.

We will try and make this process fast and the best we can do to keep your business running. Unfortunately once the products leave our warehouse we do not have control over the postage. 

 

If you have any queries please email us and we can help.